It said groundwork for this exercise has been initiated and all the consumer commissions have been intimated to identify and prepare a list of cases where there are chances of settlement and that can be referred to Lok Adalat.
“To have maximum outreach and benefit consumers, the department is reaching out to consumers, companies, and organisations through SMS and emails. The department has the phone numbers and emails of three lakh parties whose cases are pending before the commissions. It has done a video conferencing with the Consumer Commissions which has more than 200 pending cases,” the ministry said. It is creating a separate link and circulating it amongst all stakeholders wherein they can enter their pending case number and commission where the case is pending and easily refer the matter to Lok Adalat.
According to official data, a maximum of nearly 1.7 lakh cases are related to insurance companies and 71,379 complaints are pending against banks. The total number of complaints related to the electricity sector is around 34,000.
