If you don’t like the clothes or shoes ordered online, you no longer have to wait for days to return them. Quick commerce company Blinkit has now launched the facility to deliver clothes and shoes and return or exchange them in just 10 minutes. This is considered a big step for the quick-commerce sector. Blikint said customers can initiate the return or exchange process for footwear and apparel within 10 minutes of delivery. This feature has been launched keeping in mind the size related concerns that often arise in the fashion industry. Its aim is to further improve the shopping experience of customers.
Blinkit co-founder Albinder Dhindsa announced this feature on social media platform ‘X’. “This feature will help in eliminating size concerns in categories like apparel and footwear. The return or exchange process will be completed within 10 minutes,” he said.
Blicint first started this service as a trial for a few weeks in Delhi-NCR areas. After the trial, it is now being launched in big cities like Mumbai, Bengaluru, Hyderabad and Pune. The company is planning to expand this service to other places soon.
There has been a recent trend among quick-commerce companies to expand beyond grocery and essential services. Its rival companies like Instamart and Zepto have also recently added home appliances, beauty products, electronics and other categories. Due to this, the gap between quick-commerce and traditional e-commerce companies is now decreasing.
Additionally, Blinkit’s rival Zepto also offers a 72-hour exchange policy for clothes, where damaged or defective products can be exchanged. Blinkit and its rival companies now include brands like Adidas, Pepe, FabIndia, Jockey, Boldfit, XYXX, US Polo Association, Paragon and Liberty. They are also providing products from famous brands, due to which they are exploring new possibilities in the fashion sector.
Introducing Easy Returns on Blinkit! Customers can initiate a return/ exchange in case of a size or fit issue with the delivered product. This solves a crucial problem of size anxiety for categories like clothing and footwear. The cool part – return or exchange will happen… pic.twitter.com/iWUcoPaOLj
— Albinder Dhindsa (@albinder) October 15, 2024
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