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- N. Raghuraman’s Column Perform Well To Turn Your Job Into A Separate Business!
10 hours ago
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N. Raghuraman, Management Guru
First letter: The Health Department of the West Bengal Government has issued a circular on Thursday, in which nursing personnel posted in various government health facilities have been instructed to follow certain behaviour. According to this circular, they are expected to have good attitude, kind behavior, dedication, dignity and discipline with the patients, along with soft communication skills.
The circular also warned that action would be taken against those reporting any kind of bad behaviour. All concerned nursing administrators have been asked to remain vigilant in maintaining the standards of service to patients.
This means that nursing personnel at various levels are not treating patients and their families well even though they are expected to work with compassion and empathy while providing health services.
Second letter: Recently, Canada’s Health Minister Mark Hollande wrote to his colleagues that “physician-equivalent services” provided by nurse practitioners (NPs), pharmacists and midwives should be covered in the publicly funded health insurance program. Needed
This means that the above three categories of people will be able to independently bill the insurance companies after providing related services to the patients, just like doctors do after their services. This letter implicitly considers primary care services to be as important as medical services.
This paper has sparked another debate as to why psychologists, physiotherapists and allied health professionals have not been included in achieving such benefits. Or should everything doctors deem medically necessary be covered by Medicare? To find the answer, a larger debate is needed on the basic philosophy of Medicare.
These two separate papers, issued in India and Canada, may be completely unrelated to each other, but they certainly offer, in their own way, humble suggestions based on the situation faced by the same professionals at the same time.
However, despite talking about the same type of professionals (NPs), there is a big difference between them. One of these is asking them to behave better at work and the other letter talks about how Canada’s health law clearly talks about physician service and hospital service, but is silent on physician equivalent service .
This does not mean that everyone in the nursing profession is like the few nursing workers in Kolkata. Even in Kolkata, there will be few who are tarnishing this noble profession of NP. I personally respect this profession a lot because they are the only ones who are available to the patient round the clock and do everything they can to make the patient recover faster.
They provide selfless service to critical patients. The only problem is that they don’t know how to show this great service in a different way, so that it gets proper recognition. There are some privately run NP clinics running for money in developed countries. This may be one reason why politicians are trying to favor those who work as chief physicians in hospitals and hospital support services in the medical profession.
It can be any profession, which is related to the main profession. And if they bring in some qualities like professionalism along with good attitude, kind behavior, softness in communication and dedication along with discipline then this can also turn into a different business.
The bottom line is that If we all bring expertise to our respective professions, each profession can become a service in its own right rather than being an affiliate of another major profession. There is every possibility of it becoming a separate business in future, like some NPs are doing in western countries.
