UPI Chargeback: There are about 600 million UPI transactions in India every day. From buying vegetables to sending money, every work gets instant instant from UPI. The National Payment Corporation of India (NPCI) keeps making necessary updates from time to time to maintain this digital payment system fast at all times. In this episode, NPCI has made some important changes in the UPI charge back rules. These new rules have come into force from July 15, 2025. Let us tell you what new changes have happened in UPI payment system.
What has changed for UPI users?
‘Victims’ is over: Earlier, your charge back i.e. request to ask for money was rejected many times. This used to happen because he had a limit. When this happened, banks had to get special approval from NPCI, which used to take a lot of time. Now banks can directly approve the correct charge back that were rejected earlier. This will reduce the delay and work will be quick.
Refund will be found fast: With the removal of the condition of ‘whitening’ and fixed tats for banks, the refund for the valid charge back will now be more fast. Experts like Maveral Systems CTO Kishan Sundar and CEO Kunal Verma, CEO of Freeo, believe that these changes may have come down to the time to get money back in hours.
Will increase trust: Grant Thornton India’s Rohan Lakhaiyar said that these changes in the charge back remove the technical disturbances, such as double debit (the same payment twice deducted) and fraud, which were growing as the UPI transactions were increasing. The tough time-limit fixed for banks will ensure that the disputes are dealt with efficiently, making the process less confusing and more reliable for users.
Neokred co-founder and CEO Rohit Regi said that NPCI’s decision that banks can now handle the UPI charge back directly, a small but very big change. He said that this change will reduce the burden of working capital for small traders, as they will have to wait less for refund.
While on one hand it gives more freedom to banks, they have to strengthen the early detection system of fraud. Rohith Regi says that equipment like ‘Profilex’ in the BFSI (banking, financial services and insurance) sector is already working in this direction. However, its advantage is that the payment system will work more efficiently.